PROJECT: Zakup i wdrożenie systemu informatycznego HelpDesk (oprogramowania klasy ITSM) [2009 - 03.2013]

Kierownik Projektu	-
Nadzorowanie zaangażowania pracowników Departamentu Informatyki w ramach prac Zespołów Projektowych	TAK
Członek Komitetu Sterującego	TAK
Członek Komitetu Portfela Projektów (Biura Programów i Projektów)	TAK

PROFESSIONAL EXPERIENCE: Chief Specialist - SGB GBW S.A. [2000-2009]

Spółdzielcza Grupa Bankowa (Cooperative Banking Group) Gospodarczy Bank Wielkopolski S.A. (Wielkopolski Economic Bank S.A.) Chief Specialist in the IT Department Administrator of IT Systems

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MANAGEMENT

Supervising the work of a 4-person team:

• distributing tasks,
• verifying results,
• coordinating the process of reporting to the management,
• managing projects within the team.

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For the first five years I worked as an Administrator of Information Technology Systems. Between 2006 and 2009 I was a Chief Specialist in the IT department.

My basic responsibilities as an administrator of IT  systems included ensuring the security and proper functioning of:

• the AIX 5L  systems along with the HACMP cluster software working on the IBM platform (30 servers p series: Power 5 + Power 6; 20 servers x series – HMC),
• IBM System Storage (with the use of IBM Storage Manager) in storage area networks (SAN): DS4700+EXP810; DS8100,
• HITACHI disk matrices in storage area networks (SAN),
• Storage Area Network (IBM 2005-B32, IBM 3534-F08) switches  and the monitoring of zoning within particular fabrics.

as well as installing, modifying, upgrading, controlling: 

• the  SOLARIS  system (in versions: from 2.6 to 2.10) based on the SUN FIRE (V880, V125); SUN ENTERPRISE (250, 450, 3500); SUN ULTRA (1, 2, 5, 10, 60) hardware platforms along with the Sun StorEdge (A1000; 3300; A5100) disk matrices,
• LINUX (RED HAT; FEDORA CORE; DEBIAN; SUSE etc.) and RED HAT CLUSTER (Red Hat Enterprise Linux 5 Advanced Platform) on the HP platform (100 servers DL360/DL380G5; ISCSI Storage: HP Storage Works MSA2000, HP Storage: MSA70),
• services like DNS , DHCP, APACHE, NFS, SAMBA, FTP, TELNET, SSH, RSH, VNC, SENDMAIL, POSTFIX.

The additional responsibility within the network operating systems was monitoring the NOVELL NETWARE system (in 3.x – 5.x versions).

My main tasks ( in the area of databases) included managing and supervising:

• ORACLE (which uses RMAN), CTREE (FAIRCOM) and MYSQL,
• making ONLINE and OFFLINE backups of ORACLE databases,
• “duplicating” ORACLE database instances (based on ONLINE copies),
• „cloning” ORACLE database instances (based on OFFLINE copies),
• optimizing and monitoring the work of ORACLE databases with the use of tools: ENTERPRISE MANAGER, QUEST CENTRAL FOR ORACLE + SPOTLIGHT, STATSPACK.

The experience that I have gained allowed me to gather knowledge necessary to quickly identify and solve/ correct current problems/ errors of ORACLE databases.

Within the framework of workshops organized by IBM POLAND/BROCADE I acquired the necessary skills and knowledge related to the configuration and control of a storage area network (SAN) (routing, zoning, ISL and trunking within particular fabrics with the use of IBM matrices and servers).

Participating in workshops („New techniques of local network protection” by ASCOMP) and tests conducted on the NetScreen hardware solutions allowed me to familiarize myself with the issues of „Intrusion Prevention”.

One of my tasks relating to the implementation of new solutions in 2006 was to carry out performance and scalability tests of hardware platforms, databases and applications. At present I am able to properly prepare the procedures (plans) of such tests as well as adequately match their type/ number so that their results could determine if the system/ database/ application fulfills specific performance/ scalability requirements.

I count the following among my greatest achievements:

• participation in three mergers of GBW S.A. with other banks, which involved integrating systems/ data bases/ applications and technical solutions (LAN/WAN) of the acquired companies with the standards applied in Gospodarczy Bank Wielkopolski S.A.,
• active participation in the process of selecting an Information Technology system for Spółdzielcza Grupa Bankowa (Cooperative Banking Group), for which in 2006 I received an award of the Management Board of GBW S.A.
• participation in performance and scalability tests of banking applications based on the databases (ORACLE: 9i, 10g) that work on the IBM servers and matrixes (the AIX 5L operating system). The tests were carried out in IBM Benchmark Center (in Mountpellier, France).

The knowledge and professional experience that I have gained allow me to create and conduct analyses of projects connected with the technical architecture, LAN/WAN networks and security.

The operating system that I have been using (both privately and professionally) has been exclusively LINUX (at present FEDORA). The experience that I have gained allows me to highly assess the level of my knowledge of and practical expertise in the solutions applied in UNIX / LINUX.

One of the elements of my work as an administrator was programming in the BOURNE, KORN and C shells. Thanks to numerous trainings supported by wide professional experience I may admit that I am very much familiar with these issues. I was also responsible for the integration of UNIX, MICROSOFT WINDOWS, NOVELL networks carried out with the use of Network File System (NetWare NFS Services; Solaris NFS; SFU-Windows Services for UNIX) and SAMBA. 

In 2003 I finished CISCO NETWORKING ACADEMY, thanks to which I have the knowledge which is necessary for work with the IT infrastructure, i.e. Switches, Routers which use the TCP/IP, IPX/SPX protocols and WAN technologies (Frame Relay, ISDN, PPP).

ADDITIONAL TRAININGS: SUN Microsystems - WSB-200-S10 + SOL101

SUN microsystems:
Certificate of Achievement
Introduction to Solaris and opensolaris (SOL101)
(online course: http://www.sunstudentcourses.com/course)

Course Content:
* Course overview
* Introduction to JDS
* SMF - Service Management Facility
* Containers - OS level virtualization in Solaris
* ZFS - A new generation of filesystems
* DTrace - Systematic observability
* Solaris installation.
* An introduction to the Solaris kernel

Introduction to JDS:
* The Java Desktop
* Internet access - Firefox
* Misc applications
- GEdit the texteditor
- Calculator
- IM - GAIM and Pidgeon
- Thunderbird mail
* System tools
* StarOffice
* Working with media
* Playing Games tongueout

SMF - Service Management Framework:
* A short introduction to Service Management Framework
* SMF – Service Management Framework
* Features of SMF
* Notable Changes
* Service Names
* Common SMF Tasks
- Enabling and Disabling Services
- Stopping, Starting, and Restarting Services
- Observing the Boot Process
- Discovering What's Going Wrong
- Observing Services
- Changing Run Levels
- Enabling, Disabling, and Monitoring Legacy Services
- Adding New Services to inetd.conf

Solaris Containers:
* Solaris Containers Overview
* Solaris Zones
* Zone Features
* Zone Types:
- The Global Zone
- Non-Global Zone
* Zone Daemons
* Sparse Root Model
* Whole Root Model
* Identifying Zone Components
* Identifying Zone Commands
* Identifying the zonecfg Command Scope
* Understanding Some Common Zone Sub-commands
* Some Common 'zonecfg' Resource Parameters
* Zone Configuration Walk-Through
* Solaris Zones Administration
* Using the zoneadm Command
* Verifying a Configured Zone
* Installing a Configured Zone
* Booting a Zone
* Logging in to the Zone's Virtual Console – First Time
* Halting a Zone
* Rebooting a Zone
* Moving a Zone
* Cloning a Zone
* Migrating a Zone
* Installing Packages in Zones
* Package Operations Possible in the Global Zone
* Package Operations Possible in a Non-Global Zone
* Removing a Zone
* BrandZ
* How to Configure a lx Branded Zone
* How to Install the lx Zone

ZFS - A new generation of filesystems:
* What is ZFS?
* Solaris ZFS Pooled Storage
* Solaris ZFS Snapshots
* ZFS Hardware and Software Requirements and Recommendations
* Creating a Basic Solaris ZFS Filesystem
* Components of a Solaris ZFS Storage Pool
* Querying ZFS Storage Pool Status
* Basic ZFS Storage Pool Information
* Creating a ZFS Filesystem
* Destroying a ZFS Filesystem
* Mounting ZFS Filesystems
* Unmounting ZFS Filesystems
* ZFS Web-Based Management
* ZFS Snapshots

DTrace Fundamentals:
* DTrace Features
* Why DTrace?
* DTrace Architecture
* D Programming Language Overview
* The DTrace Toolkit

SUN microsystems
WSB-200-S10: Intermediate System Administration for the SOLARIS 10 Operating System Course
(online course: https://tmn.sun.com/WLC)

Overview:
This course gives you direct experience with the most essential system administration tasks in the Solaris 10 OS. You will gain crucial system management skills including: managing local disk devices, managing UFS file systems, installing and removing Solaris packages and patches, performing system boot procedures, user and security administration, managing network printers and system processes, and performing system ackups and restores.

Skills Gained
Upon completion of this course, students should be able to:
* Describe the Solaris OS directory hierarchy
* Manage local disk devices
* Manage the Solaris OS file system
* Perform mounts and unmounts
* Install the the Solaris 10 OS
* Perform package administration
* Manage patch administration on the Solaris 10 OS
* Identify boot PROM fundamentals
* Perform booting and shutdown procedures
* Manage system services
* Perform user administration
* Set file system security
* Configure printer services and use print commands
* Control system processes
* Perform file system backups and restores
* Back up a mounted file system by using a UFS snapshot

ADDITIONAL TRAININGS: ORACLE 10g - Administration I

ORACLE: Certificate of Attendance

OBJECTIVES:

* Install Oracle Database 10g and configure a database
* Manage the Oracle instance
* Manage the Database storage structures
* Create and administer user accounts
* Perform backup and recovery of a database
* Monitor, troubleshoot, and maintain a database
* Configure Oracle Net services
* Move data between databases and files

TOPICS:
Introduction (Database Architecture)
* Describe course objectives
* Explore the Oracle 10g database architecture

Installing the Oracle Database Software
* Explain core DBA tasks and tools
* Plan an Oracle installation
* Use optimal flexible architecture
* Install software with the Oracle Universal Installer (OUI)

Creating an Oracle Database
* Create a database with the Database Configuration Assistant (DBCA)
* Create a database design template with the DBCA
* Generate database creation scripts with the DBCA

Managing the Oracle Instance
* Start and stop the Oracle database and components
* Use Enterprise Manager (EM)
* Access a database with SQL*Plus and iSQL*Plus
* Modify database initialization parameters
* Understand the stages of database startup
* View the Alert log
* Use the Data Dictionary

Managing Database Storage Structures
* Describe table data storage (in blocks)
* Define the purpose of tablespaces and data files
* Understand and utilize Oracle Managed Files (OMF)
* Create and manage tablespaces
* Obtain tablespace information
* Describe the main concepts and functionality of Automatic Storage Management (ASM)

Administering User Security
* Create and manage database user accounts
* Authenticate users
* Assign default storage areas (tablespaces) * Grant and revoke privileges
* Create and manage roles
* Create and manage profiles
* Implement standard password security features
* Control resource usage by users

Managing Schema Objects
* Define schema objects and data types
* Create and modify tables
* Define constraints
* View the columns and contents of a table
* Create indexes, views and sequences
* Explain the use of temporary tables
* Use the Data Dictionary

Managing Data and Concurrency
* Manage data through SQL
* Identify and administer PL/SQL Objects
* Describe triggers and triggering events
* Monitor and resolve locking conflicts

Managing Undo Data
* Explain DML and undo data generation
* Monitor and administer undo
* Describe the difference between undo and redo data
* Configure undo retention
* Guarantee undo retention
* Use the undo advisor

Implementing Oracle Database Security
* Describe DBA responsibilities for security
* Apply the principal of least privilege
* Enable standard database auditing
* Specify audit options
* Review audit information
* Maintain the audit trail

Configuring the Oracle Network Environment
* Use Enterprise Manager for configuring the Oracle network environment
* Create additional listeners
* Create Net Service aliases
* Configure connect-time failover
* Control the Oracle Net Listener
* Test Oracle Net connectivity
* Identify when to use shared versus dedicated servers

Proactive Maintenance
* Use statistics
* Manage the Automatic Workload Repository (AWR)
* Use the Automatic Database Diagnostic Monitor (ADDM)
* Describe advisory framework * Set alert thresholds
* Use server-generated alerts
* Use automated tasks

Performance Management
* Use Enterprise Manager pages to monitor performance
* Use the SQL Tuning Advisor
* Use the SQL Access Advisor
* Use Automatic Shared Memory Management
* Use the Memory Advisor to size memory buffers
* Use performance related dynamic views
* Troubleshoot invalid or unusable objects

Backup and Recovery Concepts
* Identify the types of failure that may occur in an Oracle Database
* Describe ways to tune instance recovery
* Identify the importance of checkpoints, redo log files, and archived log files
* Configure ARCHIVELOG mode

Performing Database Backups
* Create consistent database backups
* Back your database up without shutting it down
* Create incremental backups
* Automate database backups
* Monitor the flash recovery area

Performing Database Recovery
* Recover from loss of a control file
* Recover from loss of a redo log file
* Perform complete recovery following the loss of a data file

Performing Flashback
* Describe Flashback database
* Restore the table content to a specific point in the past with Flashback Table
* Recover from a dropped table
* View the contents of the database as of any single point in time with Flashback Query
* See versions of a row over time with Flashback Versions Query
* View the transaction history of a row with Flashback Transaction Query

Moving Data
* Describe available ways for moving data
* Create and use directory objects
* Use SQL*Loader to load data from a non-Oracle database (or user files)
* Explain the general architecture of Data Pump
* Use Data Pump Export and Import to move data between Oracle databases
* Use external tables to move data via platform-independent files